Non‑EU Return Policy
We know the importance of a hands on experience, so we offer a 14 day money back guaranteed return policy beginning from the day you receive the delivery.
If you find your purchase simply isn't working out for you, just send us an email at shenliang2519@outlook.com or contact us through our contact page and we will be in touch shortly.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
How to Exercise Your Right of Withdrawal
To exercise this right, you must notify us before the 14‑day withdrawal period expires by contacting us at shenliang2519@outlook.com. Please include your order number and a clear statement that you wish to withdraw from your purchase.
Return Process
Once you have notified us, you must return the item(s) to us without undue delay and no later than 14 days after informing us of your decision to withdraw. Return shipping costs are your responsibility. Items must be returned in their original condition.
Refunds
We will process your refund within 14 days of receiving the returned item(s). Refunds will be issued to your original payment method.
Exceptions
Please note that the right of withdrawal does not apply to items that are made to order, personalized, or custom‑crafted to your specifications.
